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FAQ’s

Frequently Asked Questions

Everything you need to know before you visit — booking, opening times, pricing and accessibility.

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Booking & Entry

Booking & Entry

Do I need to book online?

Yes. We strongly recommend booking online at www.boomerangplay.co.uk to guarantee your space and avoid disappointment. Some activities are online booking only.

Can I just turn up and book in person?

All bookings should be made online wherever possible. If you’re unable to book online, our team can make a booking for you in-house; however, an administration fee will apply.

Please note: Bounce House sessions must be booked online and cannot be booked in-house.

Can I book multiple activities in one visit?

Yes, you can book multiple activities during the same visit! Please note that Boomerang Soft Play and Bounce House are separate attractions, so tickets are booked separately.

If you’re booking two or more activities, discounted rates may be available — just ask our team and we’ll be happy to help.

Discounts vary depending on the activities, day and time of your visit, with different offers available during term-time, weekends and school holidays.

Can we stay for more than one session?

No. Each session requires a separate ticket. If you wish to stay for another session, you’ll need to purchase an additional ticket.

If I leave the building, can I re-enter?

If you need to leave briefly, please let reception know. Re-entry may otherwise require payment.

Opening & Session Times

Opening & Session Times

What are your opening times?

We’re open 7 days a week:

  • Sunday – Thursday: 9:00am – 6:00pm
  • Friday & Saturday: 9:00am – 7:00pm
What are your session times (term time)?

Weekdays (Monday to Friday):

  • 9:00am – 2:30pm
  • 3:00pm – 6:00pm
What are your session times (weekends & school holidays)?
  • 9:00am – 12:45pm
  • 1:00pm – 3:45pm
  • 4:00pm – 6:00pm (Sunday – Thursday)
  • 4:00pm – 7:00pm (Friday & Saturday)
Pricing & Tickets

Pricing & Tickets

What are your prices?

Children are charged based on age and the session selected. Adults are charged an entry fee starting from £3.00.

Do you charge for other visitors?

Young people aged 12–15 who aren’t taking part in an activity (Bounce / Lazerstorm) will be charged an admission fee of £2.50 (weekday).

Important ticket information
  • Bookings are non-refundable.
  • All bookings require at least 1 adult and 1 child to be permitted.
  • All bookings must be made online.
  • Waivers for all attendees must be signed before arrival.
Accessibility & Facilities

Accessibility & Facilities

Do you have disabled facilities?

Yes. We have wheelchair-accessible entrances and a disabled toilet.

Are all play areas accessible?

Most areas are accessible, though some have limited access due to multiple levels. Please contact us to discuss individual needs.

Do you have baby changing facilities?

Yes, in both the disabled and ladies’ toilets.

Can I breastfeed on site?

Yes. Please speak to a team member if you’d prefer a private space.

Can I leave my children unattended?

No. Children must remain supervised by their accompanying adult at all times.

Still have a question? Get in touch and we’ll be happy to help.

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